Shipping & Returns

SHIPPING

We happily offer free UPS® Ground Shipping on domestic orders $50 or more.

Orders are shipped via UPS® Ground, UPS 3-Day Select®, or UPS Next Day Air® per customer selection.

Please allow for 2 business days for our warehouse to process your order before it is shipped out.

*Please allow for potential shipping delays due to Covid-19 safety precautions in our warehouse.

 

RETURNS

Not satisfied with your order? We certainly want you to be! We accept returns within 30 days of shipment date. For refunds, please email us at customerservice@sarahapp.com. Please allow 14 business days for your refund to be processed.

 

SHIPPING TIMES AND TRACKING

If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with their orders’ respective delivery service. Once your order is dispatched, you will receive an email with tracking information.

 

CUSTOMS / ACCEPTANCE OF DELIVERY

Customers are responsible for organizing their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.

 

INCORRECT ADDRESS 

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods.

 

RETURN TO SENDER

If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery when we receive it. Please note we are unable to offer a refund for a return to sender parcel.

 

ORDER DOES NOT ARRIVE 

Online tools can be used to track your parcel, and we encourage customers to track parcels. Sara Happ, Inc. is not responsible for fault of delivery by our mail carriers. Please let us know, however Sara Happ, Inc. is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your shipping address.