FAQs
Everyone's lips are naturally dry. BUT! That baby-smooth skin is underneath! Lip Scrub'ing each morning removes dead skin, brings out your lips' vibrant, natural color, and lays the perfect foundation for your Sara Happ hydrator of choice. No flakes, no chapped lips here. Ever.
You're not alone! Lip nerd fact: your lips are dehydrated because they lack oil and sweat glands that the rest of your skin has. Topical hydration is a must to make up for what Mother Nature didn't give us.
Sadly, yes. Most lip products are designed to dehydrate your lips. Can you believe it?! That's why you reapply every five minutes, and still feel dry. HAPPily, we have the answer! We've removed the dehydrating ingredients, infused our products with juicy oils and luscious polymers to truly hydrate and last, last, last... until you take it off. We want you to be obsessed, not addicted!
Fun fact: before approving a formula, Sara and her team sleep with it on. Nothing is approved unless they wake up with lips that are in kissable condition. Smooth, soothed, moisturized.
We aim to do one thing, and do it perfectly. Lips! We're the only company that can say that, 18 years strong. Imagine an office filled with people who do nothing but dream up the best lip products imaginable, and chemists that execute on that vision. 24/7. That makes for lip magic. We truly are The Lip Expert (tm).
Yes and yes.
Never, not ever. We're PETA-approved. We love all creatures.
We are proudly manufactured in Los Angeles, California. Guess what? Sara tests and approves each batch of product before it goes to shelves or ships to you. MWAH!
We happily offer free USPS First Class Shipping on domestic orders $50 or more.
*Please allow for potential shipping delays due to weather and holiday surges.
You can find the location of your shipment through the tracking number emailed to you once your order has shipped.
International customers must organize their own acceptance of delivery and customs based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to learn of any duties or taxes that may apply.
Please make sure you provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods.
If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery when we receive it. Please note we are unable to offer a refund for a return to sender parcel.
Please track your package to view shipping progress and delivery. Sara Happ, Inc. is not responsible for problems with mail carrier deliveries. We are unable to offer compensation for unreceived packages after the postal service has delivered the package to your shipping address.
Not satisfied with your order? We certainly want you to be! We accept returns within 30 days of shipment date. For refunds, please email us at customerservice@sarahapp.com. Please allow 14 business days for your refund to be processed.