FAQs

Lips don’t have oil or sweat glands like the rest of your skin, so they rely on external hydration. That’s why topical treatments are essential.

Everyone’s lips are naturally dry and underneath that dry surface is soft, smooth skin just waiting to be revealed. Lip scrubbing removes dead skin, boosts natural color, helps treatments absorb better and preps your lips so your balm or gloss goes on silky smooth.

For over 20 years, we’ve focused obsessively on lip care and nothing else. With deep expertise and dedicated chemists, we create high-performance formulas that deliver real, visible results. Every luxe lip product is thoughtfully formulated with innovative ingredients to keep your lips
looking and feeling healthy through proper exfoliation, hydration, plumping, and firming.
Whatever your lip concerns are, we have a solution.

We have been working on updating our packaging assortment and part of that was changing over to glass jars for The Lip Slip Balm and The Dream Slip. We love how it looks, feels in glass which helps protect the premium formula as well. You may notice our new designs on our unit cartons and other new items coming out as well.

The Dream Slip is an overnight lip balm designed to heal and renew lips as you sleep. The DayDream is a lip butter created for daily use to keep lips soft and hydrated.

Yes! All our products are gluten-free and paraben-free.

Never — we’re proudly cruelty-free.

We happily offer free shipping on all U.S. orders $35+!

Not satisfied with your order? We certainly want you to be! We accept returns within 30 days of shipment date. For refunds, please email us at customerservice@sarahapp.com. Please allow 14 business days for your refund to be processed.

You can find the location of your shipment through the tracking number emailed to you once your order has shipped.

International customers must organize their own acceptance of delivery and customs based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to learn of any duties or taxes that may apply.