FAQs

Everyone's lips are naturally dry. BUT! That baby-smooth skin is underneath! Lip Scrub'ing each morning removes dead skin, brings out your lips' vibrant, natural color, and lays the perfect foundation for your Sara Happ hydrator of choice. No flakes, no chapped lips here. Ever.

You're not alone! Lip nerd fact: your lips are dehydrated because they lack oil and sweat glands that the rest of your skin has. Topical hydration is a must to make up for what Mother Nature didn't give us.

Sadly, yes. Most lip products are designed to dehydrate your lips. Can you believe it?! That's why you reapply every five minutes, and still feel dry. HAPPily, we have the answer! We've removed the dehydrating ingredients, infused our products with juicy oils and luscious polymers to truly hydrate and last, last, last... until you take it off. We want you to be obsessed, not addicted!

Fun fact: before approving a formula, Sara and her team sleep with it on. Nothing is approved unless they wake up with lips that are in kissable condition. Smooth, soothed, moisturized.

We aim to do one thing, and do it perfectly. Lips! We're the only company that can say that, 18 years strong. Imagine an office filled with people who do nothing but dream up the best lip products imaginable, and chemists that execute on that vision. 24/7. That makes for lip magic. We truly are The Lip Expert (tm).

Yes and yes.

Never, not ever. We're PETA-approved. We love all creatures.

We happily offer free shipping on all U.S. orders $35+!

Not satisfied with your order? We certainly want you to be! We accept returns within 30 days of shipment date. For refunds, please email us at customerservice@sarahapp.com. Please allow 14 business days for your refund to be processed.

You can find the location of your shipment through the tracking number emailed to you once your order has shipped.

International customers must organize their own acceptance of delivery and customs based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to learn of any duties or taxes that may apply.